Need indicators
This capability is usually relevant when these signals appear in the operating environment.
Sensitive information is shared over public apps.
Limited control over chats and files.
Encrypted channels are needed for executive teams.
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What is this solution?
An enterprise communication platform provides managed work channels for messaging, calls, and files with identity-based membership. Encryption and stored copies should be evaluated for each channel, separately from guest permissions, device access, and retention. This provides an approved communication path without assuming every content type uses the same protections.
Secure enterprise communications include encrypted team messaging and encrypted voice and video calls on supported channels, with membership and sharing boundaries.
Practical example
An incident response team coordinates in an approved enterprise channel and shares an investigation file with authorized participants rather than personal accounts.
Technical summary and scope of use
Technical explanation
The platform provides encrypted text, voice and multimedia communications over the internet without depending on a particular network operator. It encrypts communications and stored data, provides verifiable secure channels, and shows detected threats and risks in a dashboard.
The technical objective is to protect the confidentiality of communications and data, reduce the risk of infiltration and unauthorized access, and provide monitoring of threats associated with the use of digital communication channels.
The technology provides a secure communication medium for teams that need to share messages, calls, meetings, audio files and geographical sites through encrypted channels. instead of relying on public communications apps that may increase the risk of infiltration or objection, the technology provides a dedicated communication environment for privacy and protection of conversation content.
This technology helps to reduce the risks of unauthorized access to communications, and gives the entity a clearer view of threats associated with the use of communication channels through an information panel that displays the detected risks in real time.
The above fields are linked to standard controls that include asset protection, access management, system protection, network security, data protection, encryption, monitoring, and accident management.
The Operational Technology Cybersecurity Controls (OTCC) address assets, systems and networks that run or automate industrial processes. They cover asset management, access, network security, system protection, monitoring and incident management. For this solution, the alignment examples concern encryption, communications protection, and threat visibility.
Scope of use
The technology works in the end-user environments through smart phones, desktop apps, management system and information panel, and is used to protect communications, messages, calls, meetings, site sharing, and managing group conversations.
What it delivers
Core capabilities that turn the requirement into practical controls.
Encrypted communications and media
Encryption and safeguards
Operating features
Expected value
The impact security teams and leadership can expect from the right implementation.
Higher privacy
Reduced conversation leakage
Better communication-channel control
Technical capabilities
Feature availability depends on product version, target systems, deployment, and integrations.
Encrypted communications and media
Encrypted voice calls
Protect voice on the supported call path and review who can join and receive it.
Encrypted video calls
Verify protection of audio and video on the supported call path and review how participants join.
Encrypted messages
Exchange encrypted messages in the approved channel and review copying or export where policy supports it.
Encrypted group chats
Manage group membership and review how adding or removing participants affects chat access.
Encrypted group calls
Use the supported channel and define who can join or view content under team policy.
Conference and conference rooms.
Use the supported channel and define who can join or view content under team policy.
Direct video broadcast.
Use the supported channel and define who can join or view content under team policy.
Encrypted voicemail
Review who may play voicemail and how it is stored after the call on supported paths.
Participation of site.
Define when location is shared, who can see it, and how the feature behaves offline.
Local maps.
Define when location is shared, who can see it, and how the feature behaves offline.
The conversation robot.
Distinguish suspicious automation from normal traffic and test exceptions for legitimate integrations.
Automatic message deletion
Set a deletion window and test its effect on recipients; do not assume exported copies are deleted.
Encryption and safeguards
Encryption from the beginning to the end between the parties.
Limit data readability without the required keys; confirm where encryption starts and ends.
It is completely secret.
Limit data readability without the required keys; confirm where encryption starts and ends.
the future secret.
Limit data readability without the required keys; confirm where encryption starts and ends.
Protect the data on a locked device with a special key that can only be opened by the same device.
Limit data readability without the required keys; confirm where encryption starts and ends.
Protect from the attack of men in the middle.
Limit data readability without the required keys; confirm where encryption starts and ends.
Safe channels can be verified by encryption.
Limit data readability without the required keys; confirm where encryption starts and ends.
Operating features
It operates as an independent system from the network operator.
The communications channel uses internet connectivity without tying the service to a specific network operator.
You just need access to the internet for work.
Define who may perform the action and within which scope; test that unauthorized requests are denied.
Available on smartphones.
Verify device type and OS compatibility with work policy before enrollment.
Available on desktop devices.
The desktop client gives users access to enterprise communications on supported workstations.
Monitoring and threat management
Information on threats.
Supports monitoring through the threat information panel in real time.
Monitoring threats and security risks in real time.
Show activity within the covered scope and associate events with an asset or session during review.
Visualize detected threats and security risks
Test the scenario that triggers protection and a similar legitimate case to tune false positives.
Use algorithms and mechanisms to sort and analyze threats before classification through the system and application.
Assign information to a category that determines how it is handled so safeguards reflect sensitivity.
Threat scenarios
The data leak.
Test the scenario that triggers protection and a similar legitimate case to tune false positives.
Phishing.
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
The malicious software.
Test the scenario that triggers protection and a similar legitimate case to tune false positives.
and social engineering.
Coach staff to spot unusual requests and verify them through an approved channel before sharing work information.
The external threat.
Test the scenario that triggers protection and a similar legitimate case to tune false positives.
The internal threat.
Test the scenario that triggers protection and a similar legitimate case to tune false positives.
Scope and boundaries
The file does not include specific industrial protocols.
Limit scope to the stated communications channels; industrial control protocol support is not assumed.
Confirm integration requirements for SIEM, identity and access management (IAM), operational technology (OT), and industrial control systems (ICS) before deployment. Support for these integrations is not established here.
Associate users or groups with authorized scope and review how membership changes affect access.
It does not mention mechanisms for the isolation of operating technology networks or protection of industrial protocols.
Isolate the item or access path when policy conditions are met; define review and release to limit unintended impact.
How the technology works
How it works
- Encryption from the beginning to the end: It protects the contents of communication between parties and reduces the possibility of unauthorized access to messages and calls.
- Complete confidentiality and future confidentiality: The impact of the disclosure of key or subsequent data on the confidentiality of previous or future communications depending on what the file introduces.
- Protection of device data: Use a special key connected to the device to protect the data on the locked device.
- Protection from male attacks in the center: It relies on secure channels that can be verified by encryption.
- Automatic message deletion limits how long sensitive content remains in conversations.
- Threats Information Panel: Show threats and security risks detected in real time.
- Threats analysis: The system uses algorithms and mechanisms to sort and analyze threats before classification.
- Operating independence: Reduces the dependence on network operators, while suffering access to the Internet to run the connection.
What to validate before rollout
- Identify the messaging and calling channels each team needs.
- Set channel membership and how files are shared with authorized parties.
- Review encryption, retention, and access removal when membership or devices change.
Integration and scope
Verify encryption scope for each channel, and confirm membership, device, and retention policies. Do not assume that messages, calls, and files share the same controls.
Challenges this solution addresses
- The data is disclosed through unprotected channels.
- Unlawful access to communications.
- Rejection of calls or messages.
- Fake attempts through communication channels.
- Malware related to digital use.
- and social engineering.
- Internal threats resulting from data abuse.
- external threats to communications.
- The privacy of users in public communication channels is weak.
- Weak vision of security threats related to communications.
- The risks of attack in the middle.
- The need for secure, verified communication channels.
Regulatory alignment
Illustrative ways to support control implementation. An area may have more than one example; each row is not necessarily a separate official control.
NCA · ECC 2:2024For entities within the scope of the Essential Cybersecurity Controls.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Protection of Information Systems and Processing Facilities | Communications protection from malware and malicious activity supports threats monitoring and analysis, while the standard indicates protection from malware and suspicious activities. Related capability: Threats Analysis, Threats Analysis | Applied |
| Network Security Management | Encrypted communication channels help reduce interception risk. The framework also addresses network isolation, restrictions on protocols and ports, intrusion prevention, DNS security, and distributed denial-of-service (DDoS) protection. Related capability: Safe channels, encryption of communication | Applied |
| mobile device security. | The technology is available on phones and remembers the data protection on the locked device, which is related to the concept of data protection on mobile devices in standard. Related capability: Protection of device data, telephone applications | Applied |
| Protection of data and information | It supports data and communication confidentiality protection via encryption, which is related to the protection application based on classification in standard. Related capability: Encryption of messages, calls and data | Applied |
| Cryptography | It supports the use of encryption to protect data during communication, while the standard connects encryption with national standards and key management. Related capability: Encryption from beginning to end, secure channels | Applied |
| Events records and monitoring | Supports monitoring through the threat information panel in real time. Related capability: Threats information | Applied |
| Incident and threat management | It supports detection, imaging and analysis of threats. Related capability: Analysis of threats and risks | Applied |
SAMA · CSFFor financial institutions within the Saudi Central Bank framework, subject to the control's applicability.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Protection of data | The technology supports confidentiality protection of communications and data content through encryption from the beginning to the end, in accordance with confidentiality protection and sensitive information security requirements. Related capability: Encryption of messages, calls and data | Applied |
| Encryption and protection of communication channels | The technology provides secure communication channels that can be verified by encrypting, with protection from male attacks in the center. Related capability: Safe channels that can be verified and protected from male attacks in the center | Applied |
| Security Monitoring | The technology provides an information panel for threats exposing detected security risks in real time, supporting the requirements for continued security monitoring. Related capability: Threats information | Applied |
| Management of Threats | The technology supports threats analysis and classification using customized algorithms and mechanisms before they are classified within the system. Related capability: Analysis and classification of threats | Applied |
| Protecting the systems | The technology supports malware risk reduction, phishing and social engineering by monitoring and analyzing threats. Related capability: Monitoring of threats and security risks | Applied |
| Management of Networks | The technology supports the protection of communication through encrypted and secure channels, reducing the risk of interception or manipulation of communications in transit. Related capability: Crypto Communications and Safe Channels | Applied |
| Protection of Infrastructure | The platform uses internet connectivity without depending on a particular network operator, providing a protected communications channel when needed. Related capability: Independence of operation and dependence on Internet connection only | Applied |
| mobile device security. | The technology supports the protection of data on a locked device using a special key that can only be opened by the same device. Related capability: Protecting the data of the locked device | Applied |
| Operational Security | The technology supports encrypted text, audio and visual communications, helping to reduce the risk of data leakage during the daily operation of communication channels. Related capability: Messages, calls and encrypted meetings | Applied |
| Incident response | The technology provides information about detected threats and security risks, helping security teams understand and analyze events when they occur. Related capability: Threats and risk analysis | Applied |
| Protection of Sensitive Electronic Services | The technology supports the use of encrypted and protected communication channels from male attacks in the center, which is related to e-service protection requirements and sensitive communications. Related capability: Encryption from the beginning to the end and protection from men's attacks in the middle | Applied |
| compliance and audit | A threat dashboard shows detected threats and risks to support monitoring reviews and verification of security controls. Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization. Related capability: Threats information | Applied |
NCA · OTCC-1:2022For operational technology and industrial control environments to which the controls apply.
Evaluate these examples against the facility level and assets in scope. They do not authorize IT/OT connectivity or component installation on operational assets without assessment.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Visibility and monitoring | It supports viewing threats through a security-risk information panel that shows security risks in real time. Related capability: Threats information | Applied |
| Discover threats. | It supports the detection, imaging and analysis of threats by algorithms and mechanisms within the system. Related capability: Analysis and classification of threats | Applied |
| Protection of communication | It supports encryption communication channels from the beginning to the end and secure verified channels. Use only authorized paths and assets. Network isolation and remote-access approval requirements still apply. Related capability: Encryption of communication | Applied |
| Incident response | It supports the initial side of vision and analysis related to threats. Verify asset compatibility and test operational impact before deploying an agent or taking response action in an OT environment. Related capability: Threats Analysis, Threats Analysis | Applied |
“Applied” describes the capability in the illustrative example, not an implementation or compliance status for the customer.
Decision questions
Questions before you start
How do we know this solution is right for us?
Start with the risk signals on this page. If they match your environment, they can be turned into a short assessment that defines scope, priority, and a practical implementation approach.
How do we start without adding operational complexity?
Start with a focused risk and scope assessment, then define implementation priorities, technical requirements, and phased rollout steps.
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