Need indicators
This capability is usually relevant when these signals appear in the operating environment.
Users click suspicious links.
Awareness is not measurable.
High-exposure teams face phishing risk.
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What is this solution?
Phishing simulation sends a controlled message or landing page and follows observed behavior with relevant training. The platform measures reporting or interaction under policy and compares results with a comparable follow-up exercise. The goal is better recognition and reporting, not collecting passwords or ranking individuals.
Employee phishing simulation connects security awareness measurement with phishing reporting training rather than interpreting clicks in isolation.
Practical example
An awareness team simulates a fake invoice, delivers targeted training, and measures reporting again in a follow-up campaign.
Technical summary and scope of use
Technical explanation
The simulation and awareness training technology is a specialized security system used to test and measure the level of consciousness of users about the attack and social engineering, while providing interactive training based on real-world scenarios.
The technology is based on creating simulation campaigns and training exercises using e-mails, landing pages, text messages and educational modules, then tracking users' interaction and analyzing their behavior while dealing with different scenarios.
This technology helps companies know how ready their employees are to deal with the missions of phishing and social engineering before human errors turn into security incidents.
Instead of just relying on theoretical training, realistic and secure scenarios that simulate real attacks are sent via e-mail, text messages or landing pages, and then the user's interaction with these scenarios is measured and their behavior is analyzed.
Technical information for the organization:
- Who needs additional training?
- What are the methods that most impact users?
- How much security awareness evolves over time
- Level of risk associated with human behavior
Cyber Security teams also help build process-based measurement and analysis awareness programs instead of relying on general assumptions.
Scope of use
The technology is used in:
- Measurement of the user’s ability to be exposed to attack attacks
- Training staff to detect fraud attempts
- Improving security behavior within the organization.
- Continuous assessment of security awareness.
- Identify the most risky categories
The technology works within the corporate environments that rely on e-mail, users and regulatory guidelines.
The technical objective is:
- Reduce the risk of social engineering
- Increase security awareness.
- Improve users’ ability to detect attacks
- Supporting Security Awareness Programs
- Providing continuous measurement and analysis of security behavior
What it delivers
Core capabilities that turn the requirement into practical controls.
Phishing simulation and training
Phishing domains and scenarios
Measurement and tracking
Expected value
The impact security teams and leadership can expect from the right implementation.
Measurable awareness
Reduced user mistakes
Improved reporting culture
Technical capabilities
Feature availability depends on product version, target systems, deployment, and integrations.
Phishing simulation and training
Create realistic phishing simulation campaigns
Recreate realistic messages within an authorized exercise and measure responses without using real credentials.
Organized training exercises
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Preparing campaigns and exercises in less than 10 minutes.
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Support for e-mails dedicated to phishing
Create a training email suited to the team’s context rather than using one template for every role.
Support landing pages dedicated to simulation
Design a simulation page around the behavior being measured without requesting real secrets.
Supporting text messages to simulate phishing
Test responses to simulated text messages in an authorized campaign with a clear reporting channel.
Support of Integrated Education Units
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Prebuilt phishing templates
Use a prebuilt template to model a relevant phishing pattern, then adapt the message and scenario to the campaign rules.
Use educational questions based on real attacks
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Possibility of adding specific templates and questions
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Intelligent Editor to build or customize content
Configure behavior for the use case and retain the approved configuration for review or rollback.
Support interactive exercises based on questions
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Build exercises from real phishing examples with visual previews
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Schedule and assign exercises alongside phishing tests
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Filtering exercises according to language, difficulty or subject
Apply explicit allow or block criteria; test an allowed and a denied example before rollout.
Phishing domains and scenarios
Phishing simulation support
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Phishing simulations tailored to executives
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Support of the text messages
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Support for targeted phishing for specific categories
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Supporting social engineering scenarios
Identify a supported operating or managed platform; verify version, enrollment, and available policies.
Measurement and tracking
Following opening emails.
Record an open signal without treating it as conclusive evidence that the recipient read the message.
Follow the clicks.
Record interactions with simulated links while accounting for automatic visits by mail scanners.
Track form-submission events on simulated phishing pages
Record that a submission occurred without storing passwords or sensitive field values in the report.
Follow the answers.
Identify replies to simulated messages to guide training on sender verification.
Measurement of security consciousness over time.
Measure interaction with an authorized exercise and interpret it in campaign context, not as a judgment of an employee.
Detailed reports about opening messages, clicks and sending data
Present reviewable results to compare changes and identify cases requiring action.
Measurement of awareness at individual and team level
Measure interaction with an authorized exercise and interpret it in campaign context, not as a judgment of an employee.
Monitoring the performance of different groups.
Associate users or groups with authorized scope and review how membership changes affect access.
Detailed analysis of staff activities
Inspect a sample in the supported scope and compare the signals with both normal and unusual activity.
Information table shows performance and risk indicators
Present reviewable results to compare changes and identify cases requiring action.
Immediate statistics with the possibility of deepening in details
Measure interaction with an authorized exercise and interpret it in campaign context, not as a judgment of an employee.
User and Group Management
Track teams or offices through separate user lists
Associate users or groups with authorized scope and review how membership changes affect access.
Attack of high-risk employees
Associate users or groups with authorized scope and review how membership changes affect access.
Support for senior leaders, remote workers and new employees
Associate users or groups with authorized scope and review how membership changes affect access.
Import users from cloud services, central directories, or manual entry
Associate users or groups with authorized scope and review how membership changes affect access.
Training and Change of Behavior
Provide moments of training during simulation or exercise
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Explain in case of failure or during training.
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Supporting follow-up displays after simulation
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Support for optional short videos
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Preventive training to detect the phishing without launching a live attack
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Evaluation of staff flexibility during daily work through simulations and guided exercises
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Management and Audit
Repeated planning of phishing campaigns.
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
Challenges in repeated campaigns
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Full inspection of all system activities
Record what happened, when, and in which scope; review event fields and retention for investigation and audit.
A customizable interface according to the identity of the party
Configure behavior for the use case and retain the approved configuration for review or rollback.
Prepare campaigns quickly.
Run the scenario within an authorized scope and compare interaction and reporting before and after coaching.
Difficulty calibration
Use of low, medium and high difficulty levels
Measure interaction with an authorized exercise and interpret it in campaign context, not as a judgment of an employee.
Calibrate difficulty using the NIST Phish Scale
Address suspicious messages or behavior according to the solution’s role and review legitimate cases to reduce false positives.
How the technology works
The simulation
The technology is based on creating messages, landing pages and text messages that simulate real-world phishing methods in order to test the behavior of users in a safe environment.
Measurement and Analysis
The technology tracks the opening of messages, clicks, and sends data and answers, while analyzing the results to determine the level of risk and human weaknesses.
Instant training.
The technology provides direct training during simulation or after interaction with different scenarios to clarify tracking indicators and how to detect them.
Continuous evaluation
The technology supports repeated campaigns and regular exercises to measure the development of security awareness over time.
Targeted targeting
The technology enables targeting specific groups such as leaders, new employees or remote workers according to the risk level.
Reporting and Monitoring
The technology provides reports and information panels that help cybersecurity teams track user performance and analyze risk indicators continuously.
Inspection
The technology records all activities related to campaigns and exercises to support security review and audit.
What to validate before rollout
- Choose a safe scenario that reflects roles and normal work.
- Show users the warning signs and reporting path without shaming them.
- Compare reporting and response across similar campaigns without treating results as judgments on individuals.
Integration and scope
Agree campaign goals, channels, collected data, and who can view results. Do not collect real passwords during the exercise.
Challenges this solution addresses
- Consciousness of workers about the risks.
- User ability to click on fraudulent links
- Introducing sensitive data into phishing pages
- Difficulty in measuring the level of security awareness practically
- Unknown the most risky groups or individuals.
- Weak Practical Training on Social Engineering
- Depending on theoretical training without behavioral measurement
- Lack of clear indicators about the performance of teams and groups
- The weak ability to track the development of security awareness over time.
- Risk of e-mail abuse
- The risks of text messages
- The risks of leadership
- Risk of phishing for specific categories
- Difficulty training new employees or remote workers according to real-world scenarios
- Weak documentation of training and simulation activities for audit purposes
Regulatory alignment
Illustrative ways to support control implementation. An area may have more than one example; each row is not necessarily a separate official control.
NCA · ECC 2:2024For entities within the scope of the Essential Cybersecurity Controls.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Information and training program in cybersecurity | Support recurring awareness programs on phishing, safe email practices, social engineering, and emerging risks. Related capability: Simulation campaigns, interactive exercises and educational units | Applied |
| Safe handling of e-mail and mail services | Offers real-world phishing scenarios and training to discover them Related capability: Fighting messages and patterns based on real attacks | Applied |
| Safe use of social media | Includes templates linked to social media within the awareness scenarios Related capability: Social media abuse patterns | Applied |
| Training according to functional responsibilities | It allows targeting different groups such as leaders, remote workers and new employees. Related capability: Group management and dedicated targeting | Applied |
| Email protection | Supports increased user awareness of the risks of e-mail-related trafficking Related capability: Simulating the phishing messages and tracking interaction | Applied |
| records and monitoring. | Provides records and reports about opening messages, clicks, sending data and answers Related capability: Tracking, reports and information panels | Applied |
| Incident and threat management | Provide training data and behavioral indicators that help assess the exposure to attacks Related capability: Risk reports and user behavior analysis | Applied |
| Periodic review and audit | Provide full audit of system activities and reports that can be used in the review of awareness programs Related capability: Full audit and detailed reports | Applied |
SAMA · CSFFor financial institutions within the Saudi Central Bank framework, subject to the control's applicability.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Awareness of Cyber Security | The technology supports the implementation of periodic awareness programs targeting the user’s behavior toward catch and social engineering, in accordance with the requirements for the spread of security awareness culture within the institution Related capability: Simulation campaigns and interactive exercises | Applied |
| Measurement of safety awareness effectiveness | Measures how users interact with phishing simulations, including message opens, clicks, submitted data and responses, to help assess awareness training. Related capability: Behavioral Tracking and Detailed Reports | Applied |
| Security training | The technology supports training users to discover the attempts of catch and social engineering through educational units and practices based on real-world scenarios Related capability: Educational units and training | Applied |
| Training of target groups according to risk | The technology enables targeting different groups within the organization, such as leaders, new employees and remote workers, supporting training according to risk level. Related capability: Group management and dedicated targeting | Applied |
| Human Risk Management | The technology helps identify users or groups that are most susceptible to the risk of phishing, supporting understanding of human behavior-related risks. Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization. Related capability: Information and risk reports | Applied |
| Security Monitoring | The technology provides continuous monitoring of users’ behavior during simulation and exercise campaigns, supporting high-risk behavioral patterns detection Related capability: Monitoring opening, click, sending and responses | Applied |
| Events and records. | The technology records users’ activities, campaign and exercise results, supporting feedback to records and analysis of awareness and simulation results. Related capability: Activity records and reports | Applied |
| Incident and threat management | The technology supports human preparedness for the threats of catch and social engineering by simulating real-world scenarios and analysing behavioral responses to them. Related capability: Simulation and user response analysis | Applied |
| compliance and audit | The technology provides full audit of the system activities and detailed reports that can be used to review the implementation of security awareness programs and measure compliance. Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization. Related capability: Full audit and detailed reports | Applied |
| Security Governance | Technology supports security awareness programs that the framework requires adoption, implementation and measurement of their effectiveness within the security governance practices Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization. Related capability: Information, training and measurement reports | Applied |
| Protection of sensitive financial systems | This technology supports the reduction of the risk of phishing and social engineering that may target users related to financial systems and services, through training, simulation and behavioral measurement. Related capability: Targeted phishing simulations and behavior-based training | Applied |
NCA · OTCC-1:2022For operational technology and industrial control environments to which the controls apply.
Evaluate these examples against the facility level and assets in scope. They do not authorize IT/OT connectivity or component installation on operational assets without assessment.
| Domain or control | How it supports implementation | Application |
|---|---|---|
| Information and training program for cybersecurity in operating environments | Supports individual training on the risks of phishing and social engineering within security awareness programs Related capability: Exercises, educational units and instant training | Applied |
| records and monitoring. | Provide monitoring of user behavior during hacking campaigns such as opening, click, sending data and responses Related capability: Tracking behavior, information and reports | Applied |
| Incident and threat management | Support human preparation exercises by simulating social attacks Related capability: Simulation of phishing and risk reports | Applied |
| Physical Security and Social Engineering Simulation | Supports implementation and training of social engineering scenarios Related capability: Social Engineering and Interactive Training Scenarios | Applied |
| Visibility and monitoring | Provide an analytical view of the employees’ behavior towards fraud messages and attempts Related capability: Information and Immediate Statistics | Applied |
“Applied” describes the capability in the illustrative example, not an implementation or compliance status for the customer.
Decision questions
Questions before you start
How do we know this solution is right for us?
Start with the risk signals on this page. If they match your environment, they can be turned into a short assessment that defines scope, priority, and a practical implementation approach.
How do we start without adding operational complexity?
Start with a focused risk and scope assessment, then define implementation priorities, technical requirements, and phased rollout steps.
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