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Identity and Access Management

Technology solution

Multi-Factor Authentication

Apply the right verification to each access channel, from workforce accounts to sensitive systems, without relying on a single factor option.

What is this solution?

MFA combines at least two independent proofs, such as knowing a PIN and possessing a device. The application or identity provider requests stronger verification based on the path's sensitivity and denies access if policy is unmet. Verification can protect sign-in or approve a sensitive action; successful login does not authorize every later transaction.

Multi-factor authentication uses independent authentication factors. When evaluating remote access MFA, test second-factor failure and account recovery.

Practical example

An employee signing in remotely supplies an additional factor. Security also tests rejection when verification fails and recovery when the device is lost.

Technical summary and scope of use

Technical explanation

Powerful multi-factor authentication technology is a security mechanism to verify the user’s identity using an additional factor alongside the user name and password, or by logging in without a password in some scenarios.

Supported checks include a trusted device, a one-time code, a push notification or an offline QR code. A fingerprint or facial recognition is a biometric factor; a PIN is a knowledge factor.

The technical objective is to reduce the dependence on passwords, increase the level of identity verification, and protect entries and transactions from unauthorized access.

This technology helps make your login safer and easier by adding an additional check-up layer or lacking your password in some cases.

Instead of relying on a username and password alone, users can verify their identity through a push notification, a one-time code, an offline QR code, or biometrics such as a fingerprint or facial recognition.

The solution reduces reliance on passwords alone, simplifies sign-in, and adds verification for applications, digital services and sensitive actions such as transaction approval.

Technical teams also help manage authentication paths, users and keys, and simplify the transition from old authentication solutions to more flexible verification mechanisms.

Scope of use

The technology is used in:

  • Safe entry registration.
  • Multi-factor authentication
  • Certification without a password.
  • Confirmation of Operations and Transactions
  • Protection of remote access
  • Protection of access to applications, services and interfaces

It works in web applications, ports, e-services, software interfaces, telephone apps, single-page apps, original telephone apps, VPN access and remote work environments.

Need indicators

This capability is usually relevant when these signals appear in the operating environment.

Password-only access.
Broad remote access.
Sensitive email or admin accounts.

What it delivers

Core capabilities that turn the requirement into practical controls.

Authentication options
Use cases and integrations
User and Key Management

Expected value

The impact security teams and leadership can expect from the right implementation.

Reduced account takeover
Higher login assurance
Better remote-access protection

Technical capabilities

Feature availability depends on product version, target systems, deployment, and integrations.

Authentication options

  • Verification without direct user interaction using information surrounding the user environment

    Use context signals in the supported flow; test when explicit verification is needed instead of relying on context alone.

  • Certificate of Payment Notice to Register with One Click

    Notify the team when a monitoring rule is met; set the threshold and escalation path.

  • Confirmation of transactions such as payments through push notification

    Notify the team when a monitoring rule is met; set the threshold and escalation path.

  • QR code, even when the phone is not connected to the internet.

    Transfer request data in a scannable form; test expiry and binding to the intended action.

  • Create a security code for one time changes every 30 seconds

    Use verification appropriate to the action’s risk and reject expired codes or unenrolled factors.

  • Support of validation without a password

    Replace password entry in the supported sign-in flow; test enrollment and revocation of a lost authenticator.

  • Replacing unsafe passwords with a checking mechanism with one click

    Run repetitive steps under defined conditions and review failures and exceptions.

  • Supports knowledge, possession, and biometric factors

    Use verification appropriate to the action’s risk and reject expired codes or unenrolled factors.

Use cases and integrations

  • Authentication integration for supported applications

    Identify both integration endpoints and the data they exchange; verify behavior if either endpoint is unavailable.

  • Integration through REST API

    Connect defined actions or data to other systems; review authorization, authentication, and failure handling.

  • Integration with Single Page Applications

    Integrate verification into the single-page app journey and test session expiry and return routing.

  • Integration with original phone applications.

    Test handoff between the native app and the verification flow, especially return and cancellation.

  • Support for web applications, portals, electronic services and interfaces

    Identify both integration endpoints and the data they exchange; verify behavior if either endpoint is unavailable.

  • Single sign-on support

    Reduce repeat sign-ins across integrated applications while retaining policy for sensitive actions.

  • User self-service for supported web applications

    Identify both integration endpoints and the data they exchange; verify behavior if either endpoint is unavailable.

  • Risk-based step-up authentication

    Require additional verification when session risk increases or the user initiates a sensitive action.

  • Supports additional authentication checks

    Identify both integration endpoints and the data they exchange; verify behavior if either endpoint is unavailable.

  • Support of an interface for operations

    Tie the approval prompt to transaction details so users can reject an unexpected request.

  • Support for self-service operations

    Identify both integration endpoints and the data they exchange; verify behavior if either endpoint is unavailable.

User and Key Management

  • Management of Users

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Authentication method management

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Management of validation keys

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Secure enrollment of the authentication app for each user

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Activate the second factor.

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Self-transition to a new investigation factor

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Supports mixed-mode operation during migration

    Test the existing and new authentication flows during migration, and define which users and applications move to the new flow.

  • Enable the user to change the phone without support office

    Associate users or groups with authorized scope and review how membership changes affect access.

  • Provide a Web App for Support Office to support users

    Associate users or groups with authorized scope and review how membership changes affect access.

Devices and platforms

  • Support for iOS systems

    Identify a supported operating or managed platform; verify version, enrollment, and available policies.

  • Support for Android systems

    Identify a supported operating or managed platform; verify version, enrollment, and available policies.

  • Get the application from the app store.

    Choose an approved distribution channel and verify device compatibility and enrollment.

  • Support for Touch ID

    Use built-in device biometrics where supported and review recovery settings.

  • Support for Face ID

    Use built-in device biometrics where supported and review recovery settings.

  • Support of PIN

    Provide local verification where supported and set retry, lockout, and recovery requirements.

  • Support the customization of visual sign within the application

    Configure behavior for the use case and retain the approved configuration for review or rollback.

  • The possibility of providing a custom application with a custom experience and form

    Choose an approved distribution channel and verify device compatibility and enrollment.

  • Provide SDK to integrate the authentication function within customer applications

    Embed verification into the client application and test enrollment, connection failures, and recovery.

  • Providing a device code with screen and camera for users who do not use a smartphone

    Provide an alternative to the phone or SMS path where supported; plan issuance and revocation.

Operations and performance

  • Use a cloud service to communicate with smartphones

    Verify device type and OS compatibility with work policy before enrollment.

  • Reduce installation and preparation costs.

    Confirm environment requirements, supported versions, and dependencies before moving the configuration to production.

  • Implementing maintenance and development of applications without affecting the operation of authentication

    Confirm environment requirements, supported versions, and dependencies before moving the configuration to production.

  • Providing new jobs through applications

    Confirm environment requirements, supported versions, and dependencies before moving the configuration to production.

  • The ability to adjust how and time new jobs are available separately

    Confirm environment requirements, supported versions, and dependencies before moving the configuration to production.

Enterprise use

  • Support for VPN validation

    Apply verification to the remote-access channel and limit who can use it and for which resources.

  • Supporting remote work.

    Apply verification to the remote-access channel and limit who can use it and for which resources.

  • Improving the user experience for employees and customers

    Compare representative workflows before and after rollout to measure manual effort and processing time.

  • Support for replacing old authentication solutions such as SMS codes or traditional codes

    Provide an alternative to the phone or SMS path where supported; plan issuance and revocation.

How the technology works

multi-factor authentication

The technology adds a second checking factor next to traditional login data or replaces the password in specific scenarios.

Passwordless authentication

The technology reduces the dependence on passwords through a direct checking mechanism such as one-click or QR.

The temporary symbols.

The technology uses one-time verification code that changes every 30 seconds to authenticate without a connection.

Independent approval channels

The technology allows confirmation of transactions through a separate secure channel.

Programmatic integration

REST technology provides API and SDK to integrate authentication in web and phone applications.

Centralized administration

The technology manages users, authentication methods and keys from a custom management layer.

Self-service enrollment and migration

The technology allows users to register or move to the new factor on their own, with mixed running support.

Operational support

The technology provides an application for the support office to support users when needed.

Support for non-connection

The technology allows validation or transaction approval via QR or a temporary code even without phone connection to the Internet.

Institutional Access

Applied validation technology on VPN and access from home.

What to validate before rollout

  1. Choose the right factors rather than treating two prompts of the same factor type as MFA.
  2. Enforce the verification step for priority access paths and accounts.
  3. Verify denial and fallback behavior so exceptions do not become a bypass.

Integration and scope

Choose independent factors for the access risk and verify identity provider, application, and recovery support.

Challenges this solution addresses

  • Not enough user name and password alone to defend against cyber attacks
  • Depending on unsafe passwords.
  • The need for strong authentication without complicating the user experience
  • Difficulty Application Factor Check Second on Different Applications
  • The need to confirm transactions through an independent and secure channel
  • The need to log in works even when the phone is not connected to the Internet.
  • Difficulty to transfer users to a new verification factor
  • Some users rely on unintelligent devices.
  • Need for remote access support such as a VPN and remote work
  • High operational effort in the management of authentication, its methods and keys
  • The need to integrate authentication within modern applications and software interfaces
  • The need to support self-service and reduce dependence on the support office

Regulatory alignment

Illustrative ways to support control implementation. An area may have more than one example; each row is not necessarily a separate official control.

NCA · ECC 2:2024For entities within the scope of the Essential Cybersecurity Controls.
Domain or controlHow it supports implementationApplication
Identity and access managementSupports multi-factor authentication and the choice of appropriate verification factors for remote access and sensitive accounts

Related capability: Multi-factor authentication, one-time codes, push notifications, QR codes, and biometrics

Applied
Protection of email and access via the webSupport multi-factor authentication for access through digital channels

Related capability: Multi-factor authentication, passwordless authentication

Applied
Protection of Web ApplicationsSupports user authentication and identify verification factors according to the risk of failure or overcoming authentication

Related capability: REST APIs, SDK package, passwordless authentication, one-touch authentication

Applied
Remote Access ManagementSupport access to virtual private networks and remote work using powerful multi-factor authentication

Related capability: Validate virtual private networks and remote work

Applied
Protection of data and informationReducing the password dependence reduces the risks of unauthorized access

Related capability: Password-free validation, multi-factor authentication

Applied
compliance and auditSupports multi-factor authentication requirements within ID and Access Management

Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization.

Related capability: Multi-factor authentication

Applied
SAMA · CSFFor financial institutions within the Saudi Central Bank framework, subject to the control's applicability.
Domain or controlHow it supports implementationApplication
Identity and access managementThe technology supports restriction of access to systems and services through multi-factor authentication instead of relying only on the user name and password

Related capability: Multi-factor authentication, one-time codes, push notifications, QR codes, and biometrics

Applied
Management of Privileges and PowersSupports strong validation requirements for sensitive accounts and high-risk access through additional verification factors

Related capability: Multi-factor authentication, passwordless authentication, possession factor, biometric factor

Applied
Protection of remote accessSupports corporate remote access protection such as VPN and remote work through powerful multi-factor authentication

Related capability: VPN authentication, home work authentication, push notifications, verification codes

Applied
Protection of sensitive financial systemsSupports confirmation of transactions and transactions through an independent verification channel, helping to protect high-risk financial transactions

Related capability: transaction approval, push notifications, offline QR code, multi-factor authentication

Applied
Electronic Banking ServicesSupports multi-factor authentication use when logging, confirming operations, and high-risk operations

Related capability: Multi-factor authentication, transaction approval, passwordless authentication, temporary codes

Applied
Protection of applicationsSupports powerful authentication integration within web, telephone and single-page applications through software integration interfaces

Related capability: REST API, SDK, Phone Applications, Web Applications

Applied
Protection of Customer Data and TransactionsReduce the risks of unauthorized access to customer data and transactions through additional user identity verification

Related capability: Multi-factor authentication, biometric measurements, one-time verification code

Applied
Operational SecuritySupports authentication method management, users and keys centrally to help adjust the authentication mechanisms

Related capability: User management, authentication methods management, authentication keys management

Applied
Risk ManagementIt helps to reduce the risk of weak authentication and unsafe passwords by replacing or enhancing them with additional verification factors.

Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization.

Related capability: Passwordless authentication, multi-factor authentication, possession factor, biometric factor

Applied
compliance and auditApplication supports multi-factor authentication requirements required for access to electronic services and sensitive systems

Settings or logs can help prepare evidence. Governance decisions and effectiveness testing remain with the organization.

Related capability: Multi-factor authentication, temporary codes, push notifications, automatic codes

Applied
NCA · OTCC-1:2022For operational technology and industrial control environments to which the controls apply.

Evaluate these examples against the facility level and assets in scope. They do not authorize IT/OT connectivity or component installation on operational assets without assessment.

Domain or controlHow it supports implementationApplication
Access controlSupport access restriction using powerful multi-factor authentication

Use only authorized paths and assets. Network isolation and remote-access approval requirements still apply.

Related capability: Multi-factor authentication, one-touch authentication, one-time verification code, QR code

Applied
Access from distance.Supports remote access through multi-factor authentication to access virtual private networks and remote work

Use only authorized paths and assets. Network isolation and remote-access approval requirements still apply.

Related capability: multi-factor authentication for remote access

Applied
Identity and access managementSupports the use of multiple verification factors instead of relying only on a password

Use only authorized paths and assets. Network isolation and remote-access approval requirements still apply.

Related capability: Passwordless authentication, biometric measurements, one-time verification code

Applied
Protection of operating environmentsIt can be used as a verification mechanism for access to related services and systems.

Related capability: Multi-factor authentication as an additional verification class

Applied

“Applied” describes the capability in the illustrative example, not an implementation or compliance status for the customer.

Decision questions

Questions before you start

How do we know this solution is right for us?

Start with the risk signals on this page. If they match your environment, they can be turned into a short assessment that defines scope, priority, and a practical implementation approach.

How do we start without adding operational complexity?

Start with a focused risk and scope assessment, then define implementation priorities, technical requirements, and phased rollout steps.

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